Axis Balance — Privacy Policy
1. Overview
Axis Balance (“we”, “our”) operates as a private coaching business based in Victoria, Australia. We are committed to protecting client privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Types of information we collect
We may collect the following information:
Contact information (name, phone, email) / Demographics (age, training experience / Training data (videos, photos, notes, progress metrics) / Booking and attendance / Payment information (processed via third-party providers) / Social media handles if voluntarily provided / Testimonials and feedback
3. How information is collected
Information may be collected through:
Website forms / Email and messages / Booking systems / Coaching sessions (in-person or online) / Assessments and check-ins / Social media communication / Payment transactions
4. Purpouse of collection
Information is collected for legitimate business purposes, including:
Delivering coaching services and programs / Scheduling, billing and administration
Monitoring progress and tailoring training / Communication and client updates / Obtaining testimonials (optional) / Improving services and user experience / Complying with legal and financial obligations
5. Media & Coaching footage
Photos, video footage, and testimonials may be used for marketing or educational material only with explicit client consent. Consent can be withdrawn at any time.
6. Payments
Card and payment details are not stored by Axis Balance. Payments are processed through secure third-party platforms that comply with relevant standards.
7. Data, storage & security
Data is stored digitally using secure platforms and may be stored on devices located at our home business premises. Access is restricted to operational needs only. We take reasonable steps to prevent misuse, loss, unauthorised access, modification, or disclosure.
8. Third-party disclosure
We may share information with third-party service providers strictly for business operations (e.g., booking platforms, payment processors, cloud storage). We do not sell or rent personal information to advertisers or external parties.
9. Cross-border data transfers
Some service providers (e.g., cloud services, communication platforms) may store data overseas. Reasonable efforts are taken to ensure they handle data in accordance with privacy standards comparable to the APPs.
10. Marketing communications
Clients may receive emails or messages relating to services, updates, or promotions. Clients may opt out at any time.
11. Client rights (Acces, Correction, Deletion)
Clients have the right to:
Request access to their personal information / Request correction of inaccurate information / Request deletion of their data / Withdraw consent for media use / Opt out of communications / Requests will be actioned within a reasonable timeframe.
12. Retention
We keep records only for as long as required for business, legal, or tax obligations. After that, data is securely destroyed or de-identified.
13. Use of website & Cookies
Our website may use cookies or analytics tools to understand traffic and improve the site. These do not collect personally identifiable information.
14. Changes to this policy
This policy may be updated from time to time. The most current version will be available upon request
15. Contact for privacy matters
For access requests, corrections, complaints, or questions about this policy, contact:
Email: info@axisbalance.com.au
Location: St Albans Park, 3219, VIC.